How to use Intel's driver website

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In this comprehensive tutorial we will walk you through the process of finding and installing the hardware drivers for your Intel Gigabit Ethernet Controller. This is a vital part of your operating system. If the Ethernet controller is malfunctioning, you are unable to access the Internet or the local connections.

Although it might seem simple to troubleshoot problems related to this device, it is not. Sometimes, the cause of some problems remains hidden. We might encounter situations where IT experts have a lot of work to do before finding and solving the problem.

Here are a few real problems from real people all around the world:

As you can see, after installing the operating system, there are many problems that appear out of nowhere. We must solve these problems if we want to use all of our computer's resources. I have an Intel 82540EM Gigabit Ethernet Controller and Windows can't see it. I have lost my original CD with the drivers. What can I do? Let's see!

Finding and downloading the latest drivers for your device

Almost all manufacturers maintain a database of drivers on their website. This database contains drivers, software, and technical documentation for all of their products. So, if we want to find the latest drivers for our Inter device, we must visit Intel's website at We can also google "Intel" and the first result is the page we need. Here is how their main page look like:

Intel's main page

As you can see, you must first choose your location. I have already chosen Canada-English. Next, you must place your mouse over Work and choose Support. Support is where downloads are usually located. Here is how to reach the support page:

How to reach the support page

Click the link and you should reach the following page:

Intel's support page

You will immediately notice the Download Center link in the General Resources tab. Its description is "Find drivers, BIOS, utilities, updates, plug-ins, and other support software". This is definitely what we need. Go ahead and click the link to reach the next page:

Intel's download center

We notice the navigation menu at the left of the page. We need to go to the Ethernet components category, then Ethernet controllers and choose IntelĀ® 82540EM Gigabit Ethernet Controller. You can choose any product from there, depending on your configuration. Here is how the navigation menu looks like:

Intel's navigation menu

Click on the link to get to the following page:

Intel 82540 Gigabit Ethernet Controller

You must now choose your operating system from the drop-down menu. I am personally using Windows XP Professional Service Pack 3. However, make sure you choose the system you are using. Once you have chosen, you will reach a page like the one below:

The main download page

We immediately notice the Drivers tab. It has a driver listed, called "Network Adapter Drivers for Windows* 2000, Windows* XP, and Windows Server* 2003". It installs the network drivers. Includes IntelĀ® PROSet for Windows* Device Manager, Advanced Networking Services (ANS), and SNMP. This is definitely what we need. Go ahead and click it:

The information page for the driver

On this page, you will find lots of information regarding the hardware driver. You should read all this information to make sure the driver is suited for your system. Once you are certain the driver is the perfect choice, go ahead and click the Download link. You will be asked to accept Intel's terms and conditions. Since we don't have a choice, accept them and the download window should appear:

The download window

Click Save File and save it to an easy to remember location on your computer. After downloading it, you should save it to a CD or DVD to have easy access to it whenever you install or reinstall your operating system.

Installing the drivers

Now let's get to the last part of the tutorial, the installation. This is not a difficult process if you follow the instructions to the letter. Double click the file and you should see the following warning message:

Microsoft's warning message

We know that the file is genuine and that it came from a trustworthy source, so we can click Run. After a few files are extracted, you should see this:

The welcome screen

Click Next and you will have to accept Intel's terms and conditions once again:

Intel's terms and conditions

Check "I accept the terms in the License agreement. And click Next. You will see the following window:

Select the components

I would suggest leaving this as it is, since you are not an advanced user. Click Next to reach the final window:

If you click Install, the selected components will be installed. If you want to change anything, now is the time to click Back and change it. Otherwise, click Install and the Installation will begin. It should take just a few minutes.

Restart you computer so the changes can take effect. Try your Internet connection and you should be able to access the World Wide Web. Congratulations!