How to use Logitech's driver website
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A webcam is great for anyone! You can see your loved ones and they can see you. You can chat with a person from the other part of the world and see each other in real time. Let's face it, webcams are great tools and it can be quite fun to have one installed. But, like with all great things, you can experience some difficult problems when it comes to installation. It's simply not as easy as it looks in the picture!
If you think you can't encounter ay problems, here are just a few examples of real problems (taken from technical forums) from real people:
- "I just got a webcam for Christmas. It's a wc10 Logitech. I follow the instructions, and it does not seem to hook up correctly. I keep getting error messages saying, "Sorry, no video capture hardware." I got my uncle to help me, and we just ended up disconnecting the keyboard, because the computer doesn't seem to want to read the new device installed (the webcam). Can someone please help me out?"
- "I have had a Logitech webcam for 6 years and it has worked ok on dial up all that time. I recently switched to broadband and now the cam won't work. I get white screen and applications (Yahoo/MSN/Netmeeting) don't seem to pick it up anymore. I have re installed it but it still doesn't work. Can anyone offer assistance on this or had the same problem when switching from dial up to broadband?"
For example, I have a Logitech QuickCam Express and Windows simply does not see it. Whatever I do, I am unable to make it work. What could be the problem? Let's see!
Finding the problem
If we want to find the problem, we must think a little. As I said, Windows does not see it. This means that the webcam can't be found anywhere. Webcams are usually found in the Control Panel – Scanners and Cameras. Let's check it out. Go to Start, click Control Panel, and go to Scanners and Cameras. Just as I expected – empty:
If Windows is unable to see the Logitech QuickCam Express, the first thing that must come into your mind is the hardware drivers. Missing or wrong drivers often cause this error. Let's see where we can find and download the latest drivers.
Finding and Downloading the latest drivers
The best place to go it you are looking for hardware drivers is the manufacturer's website. Almost all manufacturers keep an updated database of drivers that contains hardware drivers for all their products. So let's begin our search on Logitech's website, located at www.logitech.com. You can also google "Logitech" and the first result is what we need. Here is how the main page looks like:
Although it doesn't strike you like on other websites, the Support Center is present on the first page and quite visible. This is where we need to go if we want to find the precious hardware drivers. GO ahead and click the "Get support now!" link to go to the following page:
We must search for our product using the "Search by Name" feature. It is faster and easier this way. Choose the Product type and the Product name like in the picture below:
Hit the "GO" button to continue to the next page:
As you can see, you have three categories of help: Troubleshooting (Search the knowledgebase for help with Logitech hardware and software), Downloads (Download installation software, drivers, updates and more), and Support Community (Visit the Logitech community to interact with other users). We need to download the drivers so click the Downloads link to get to the page below:
You must choose your operating system. I personally use Windows XP for a few reasons, but you might be using something else so be very careful what you enter here. Once you choose Windows XP, you will need to select a file. My Windows is running on 32 bits, so I will choose Multilingual 32-bit. Here is how the page looks like after this:
Here is all the information you need before you click the "Download Software" link:
1. Title: QuickCam v11.5
2. Software Version: 11.5
3. Post Date: 10/29/2007
4. Platform: Windows XP
5. File Size: Approximate download size is 35 megabytes.
This looks like the perfect driver for our Logitech QuickCam Express. So go ahead and click the download link. You will see the download window:
Click Save file to save the file on your computer. Save it to an easy to remember location. Once the download is finished, before we proceed to the actual installation, it is best practice to save the file to a CD or DVD so you can have easy access to it later whenever you reinstall your Windows operating system.
Installing the hardware driver
Once the file is safely stored, double click it (either on the CD/DVD or on the hard drive). You should see a warning like the one below:
We are sure that the downloaded file is genuine and the download source is safe, so we can click Run with confidence. After extracting a few temporary files, you will be asked to choose your language, customize your installation (I recommend leaving it as Typical installation), unplug your camera, and disable any antivirus and antispyware software. Disabling these might cause some problems, so make sure you unplug the cable from your Ethernet card.
Click Next to continue to the License agreement. You have no choice; you must accept the agreement. Check "I accept the terms in the license agreement":
Click Next and the installation will begin. After it finishes, all you need to do is plug the camera in a free USB port on your computer. After you customize it for 2 minutes, restart your computer and go to the Control Panel and to the Scanners and Cameras. Here is what you will see:
Congratulations! You have just installed your webcam and it should work perfectly. Enjoy!